During Question Time in Parliament on 3 December 2023, I asked the Senior Minister of State for Information and Communications, Mr Tan Kiat How, to clarify if SkillsFuture Credit (SFC) could be used for courses run by Udemy, a popular online course provider. He had replied to another parliamentary question that “Singaporeans who have continued interest in courses offered by Udemy can use their SkillsFuture credits for such courses and submit their claims directly to SSG (SkillsFuture Singapore) for reimbursement, upon completion of the courses.”
It was my understanding at that point that SFC funding for courses by Udemy had been discontinued for some time already and there was only one remaining online course provider, eCornell, that still received SFC support.
Mr Tan replied that he needed to check on that and clarified later that afternoon that what he had said earlier was accurate. Yet at the time that he said that, the SkillsFuture Singapore website still stated that:
Frequently asked questions
Can I use my SkillsFuture Credit to pay for Massive Open Online Courses such as Coursera or Udemy?
Nov 21, 2023 – Courses by Coursera and Udemy are no longer eligible for SkillsFuture Credit since 5 Jan 2020 and 8 Jan 2022 respectively. Currently, only the Massive Open Online Courses offered by ECornell (delivered under Genashtim Pte Ltd) are still eligible for SFC, till 9 Jul 2025.
However, the SkillsFuture website was amended later that night and it now states:
Frequently asked questions
Can I use my SkillsFuture Credit (SFC) to pay for online courses such as Coursera or Udemy?
Dec 03, 2023 – Singaporeans who want to use their SkillsFuture Credit (SFC) for online courses such as Coursera and Udemy can submit their claim request directly to SSG through SSG-WSG service portal.
Supporting documents required are:
– Course/exam invoice/receipt; and
– Completion of course certificate or proof of exam attendance.
You will be reimbursed of your out-of-pocket course/exam fees through your available SFC balance upon SSG’s approval of your claim request.
Source: SkillsFuture Singapore
It appears that SkillsFuture Singapore has decided to fund Coursera and Udemy online courses after discontinuing support in 2020 and 2022 respectively. This is good news for Singaporeans who wish to upskill themselves through online courses offered by these providers but were hitherto disappointed by the discontinuation of SFC support for Coursera and Udemy, as well as the expiration of the National Library’s contract with Udemy Business from 15 December 2023.
Note: I have no financial stake in Udemy and Coursera but I have taken courses from both providers (some using my SFC) and found them useful professionally.
Here is the full exchange in Parliament:
Sitting Date: 22-11-2023
Section Name: Oral Answers to Questions
SOLUTIONS TO DEFRAY COST INCREASES IN NATIONAL LIBRARY BOARD’S DECISION TO CEASE SUBSCRIPTION TO E-LEARNING PLATFORM
Ms Hany Soh asked the Minister for Communications and Information with respect to the announcement by the National Library Board on 7 November 2023 that it will cease its subscription to an e-learning platform from 15 December 2023, whether the Ministry has considered any solutions to defray the cited reason of a significant increase in cost so that public will be able to continue benefiting from access to the platform.
The Senior Minister of State for Communications and Information (Mr Tan Kiat How) (for the Minister for Communications and Information): Sir, the National Library Board (NLB) is committed to making e-learning resources accessible to all, as part of its expanded range of content formats to support reading, learning and discovery.
The current contract for Udemy Business will expire on 15 December 2023. NLB has decided not to award a fresh contract to Udemy Business because the new licensing model will cover a much smaller number of courses than what is available today and restrict the number of users allowed to access these courses. The new licensing model is also several times more expensive than the current contract. Notwithstanding this, Singaporeans who have a continued interest in courses offered by Udemy Business can use their SkillsFuture Credit for such courses and submit their claims directly to the SkillsFuture Singapore (SSG) for reimbursement upon completion of their course.
NLB will also continue to identify suitable e-learning resources to replace the offerings by Udemy Business and expects to make available new resources in the coming months. NLB will continue to work with SSG and other local and overseas partners to provide more online learning resources and encourage lifelong learning among Singaporeans.
Mr Speaker: Ms Hany Soh.
Ms Hany Soh (Marsiling-Yew Tee): Thank you, Speaker. I have three supplementary questions for this question.
Firstly, can the Senior Minister of State share on a per user basis, what would be the cost involved if the subscriptions were kept as opposed to how much it cost before the cost increases?
The second supplementary question is in relation to alternative platforms for the users. How does it measure up against the current Udemy Business platform?
And finally, how will the Ministry or specifically, NLB assist members of the public with the transitions from the current platform to its replacements, especially when it comes to addressing their needs on work or studies?
Mr Tan Kiat How: Sir, the refreshed proposal from the Udemy Business on its online resources is through an open tender, open procurement approach. I do not think it would be appropriate for me to share some of the commercial sensitivities that might be tied to the proposal. But perhaps, allow me just to elaborate. It is not just about the cost per user. It is about the restricted access to the courses that are available under this new licensing model, which we do not think will meet the needs of the learners in Singapore.
Allow me to use an analogy to make it easier to explain. In the past, you go to a restaurant, you pay a price at the door, you go in, it is a buffet, choose what you want, eat all you can. You can go to the cooked food section, there is a seafood section, a salad section, there are hot stations where they prepare food for you, then you have the drinks section and the desserts section. Choose what you want, eat all you can for a fixed price. But with a new model, maybe a restaurant tells you that the price that you pay at the door is a few times higher now; and you go into the restaurant, you are only entitled to a plate of rice and maybe two or three dishes from the cooked food. Anything else, you would have to top up, pay extra; and now, you are no longer able to go to the salad section, you cannot go to the drink section, you cannot go to the dessert section, you cannot go to the seafood section.
So, the question for us is: with a much more expensive and costly model, does this still meet the needs of our learners?
We assure the Member Ms Hany Soh and other Members that NLB is very concerned about the nutritional needs of our Singaporeans, especially the nutrition of the mind, their learning needs. We are actively exploring what other platforms can provide such needs for our learners.
At the same time, we also shared with many of members of the public who wrote in about some of the other alternative resources. For example, you have LearnX, which is on learning.nlb.gov.sg. It is a platform where NLB provides curated resources for our learners. We also shared a list of other platforms that are available for learners to tap on in the meantime, as we look at other resources, other online platforms for our learners, in the future.
So, I wish to assure Members that this is something that NLB is very, very keen on because we want to support the lifelong learning and discovery needs of Singaporeans of all ages.
Mr Speaker: Mr Gerald Giam.
Mr Gerald Giam Yean Song (Aljunied): Thank you, Mr Speaker, and I thank the Senior Minister of State for his reply just now.
I just heard the Senior Minister of State say that learners can use the SkillsFuture credit to claim for Udemy courses. But the last time I checked, on the SkillsFuture website, Udemy courses are not available. It used to be, a long time ago, but it was discontinued for some time already. And, as far as I know, there is only one online course provider called eCornell. So, can the Senior Minister of State confirm that what he said just now is still accurate?
Mr Tan Kiat How: Sir, I would have to get back to Mr Giam’s question. [Please refer to “Clarification by Senior Minister of State for Communications and Information”, Official Report, 22 November 2023, Vol 95, Issue 117, Oral Answers to Questions section.]
From the information I am given, it is possible for Singaporeans who have continued interest in courses offered by Udemy Business to use their SkillsFuture credit for such courses and submit these claims directly to SSG for reimbursement upon completion of their course. But perhaps, if Mr Giam would like to seek specific clarification on specific courses, he can write to us. We will take a look and check it out.
Source: Singapore Parliament Hansard
Sitting Date: 22-11-2023
Section Name: Clarification
CLARIFICATION BY SENIOR MINISTER OF STATE FOR COMMUNICATIONS AND INFORMATION
(Clarification to Question No 3)
Mr Speaker: Senior Minister of State, Tan Kiat How.
The Senior Minister of State for Communications and Information (Mr Tan Kiat How): Sir, thank you. I just wanted to reply to Member Mr Gerald Giam‘s question just now. I have verified with SkillsFuture Singapore (SSG) colleagues. Just to reaffirm what I said – Singaporeans who have continued interest in courses offered by Udemy can use their SkillsFuture credits for such courses and submit their claims directly to SSG for reimbursement, upon completion of the courses. [Please refer to “Solutions to Defray Cost Increases in National Library Board’s Decision to Cease Subscription to E-learning Platform”, Official Report, 22 November 2023, Vol 95, Issue 117, Oral Answers to Questions section.]
Source: Singapore Parliament Hansard