My residents living along Bedok Reservoir Road and Upper Serangoon Crescent have raised concerns regarding public bus availability, citing long waiting times, limited service options and difficulty boarding buses during peak hours.
I raised a Parliamentary Question on how passenger capacity and loading data for public bus routes are evaluated during peak morning travel windows. I asked whether data collection accounts for commuters who cannot board crowded buses and whether critical micro-windows are evaluated separately from hourly averages.
The Minister for Transport shared that loading data is measured via farecard data against bus capacity. He said that for routes with high loading over the heaviest 30-minute window, the authorities conduct on-site surveys and review commuter feedback to identify unable-to-board situations before making service adjustments.
This is the full question and answer in Parliament on 7 Oct 2026:
Evaluating Public Bus Passenger Capacity, Boarding Demand and Peak-hour Performance Metrics
Mr Gerald Giam Yean Song asked the Minister for Transport (a) how are passenger capacity and loading data for public bus routes evaluated during peak morning travel windows; (b) whether data collection accounts for unserved commuters who are unable to board because buses arrive at capacity; and (c) whether peak hour performance reviews evaluate critical micro-windows separately from broader hourly averages.
Mr Jeffrey Siow: Loading data for buses is measured by farecard data against the capacity of the buses deployed. For routes with high peak hour loading over the heaviest 30-minute window, the Land Transport Authority will work with the respective operators to monitor bus stops along the route for unable-to-board situations using on-site surveys and commuter feedback. When frequent unable-to-board situations are observed, service adjustments will be made.
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